The smallest end-to-end loop: Lindora Village, a few pros, real payments

flowchart TD
  A1["Tenant requests a job
(building-branded portal)"]:::cust --> A2["Chat intake → brief + photos"]:::cust
  A2 --> S1{"Pro sourcing"}:::new
  S1 -->|"1 · in-platform pros (priority)"| OUT["Outreach to matched pros"]:::admin
  S1 -->|"2 · fallback: Google API"| OUT
  S1 -->|"3 · last resort: admin manual"| OUT
  OUT --> E["Pros submit free initial estimates"]:::pro
  E --> CMP["Tenant compares & selects a pro"]:::cust
  CMP --> ACC["Pro accepts the connection"]:::pro
  ACC --> COMMS["Platform-intermediated chat opens
(no contact details shared)"]:::new
  COMMS --> FQ["Pro sends firm quote → tenant accepts
(price locked, before dispatch)"]:::new
  FQ --> ARR["Pro travels & arrives"]:::pro
  ARR --> VER["On-site scope confirmation
reality matches the brief?"]:::new
  VER -->|"scope changed → no agreement"| CX["Clean cancel · trip fee by fault"]:::sys
  VER -->|"confirmed / re-quote accepted"| PAY["Tenant pays now (card on file)
captured via ONVO"]:::new
  PAY --> WORK["Pro does the work"]:::pro
  WORK --> HOLD["24-hour refund window
customer protection"]:::new
  HOLD --> REL["Window closes · payment final
(pro settled, minus fee)"]:::sys
  REL --> REV["Two-sided reviews"]:::sys
  REV --> Q{"Both positive?"}:::sys
  Q -->|"yes + both agree"| CAD["Set a recurring cadence
(card on file)"]:::new
  Q -->|"no"| DONE(["Done"]):::sys
  classDef cust fill:#EAF6F2,stroke:#0F7458,color:#08382C;
  classDef pro fill:#FDF6EA,stroke:#C57D17,color:#7a4d09;
  classDef admin fill:#EBE2D3,stroke:#6B7B77,color:#1B2A28;
  classDef sys fill:#ffffff,stroke:#1C8F73,color:#1B2A28;
  classDef new fill:#EFE9FB,stroke:#7C5CBF,color:#3f2a73;
      

flowchart TD
  J["New job brief"]:::sys --> P1{"In-platform pros match
category + building/area?"}:::new
  P1 -->|"yes"| USE["Use in-platform pros
(priority)"]:::new
  P1 -->|"none"| P2{"Google Places API
find local candidates"}:::new
  P2 -->|"found"| IMP["Import as candidate pros"]:::admin
  P2 -->|"none / low quality"| P3["Admin manual review
(hand-source)"]:::admin
  USE --> OUT["Outreach → estimates"]:::sys
  IMP --> OUT
  P3 --> OUT
  classDef sys fill:#ffffff,stroke:#1C8F73,color:#1B2A28;
  classDef admin fill:#EBE2D3,stroke:#6B7B77,color:#1B2A28;
  classDef new fill:#EFE9FB,stroke:#7C5CBF,color:#3f2a73;
      

sequenceDiagram
  actor T as Tenant
  participant TT as True Trade
  actor P as Pro
  T->>TT: Message (scheduling, access notes)
  TT->>P: Relayed — no phone / email shared
  P->>TT: Reply
  TT->>T: Relayed
  Note over TT: Full thread retained for safety & dispute evidence
      

flowchart TD
  SEL["Tenant selects pro"]:::cust --> FQ["Pro sends firm quote
(pre-dispatch)"]:::new
  FQ --> ACK["Tenant accepts → price locked"]:::new
  ACK --> ARR["Pro travels & arrives"]:::pro
  ARR --> CHK{"Scope matches
the brief?"}:::new
  CHK -->|"yes"| GO["✅ Confirm → payment captured → work begins"]:::new
  CHK -->|"no · evidenced
scope change"| REP["Pro re-prices with photo"]:::new
  REP -->|"tenant accepts"| GO
  REP -->|"declines · good faith"| WV["Clean cancel · trip fee waived / split"]:::sys
  CHK -.->|"tenant backs out
at locked price"| FEE["Trip fee → pro"]:::new
  classDef cust fill:#EAF6F2,stroke:#0F7458,color:#08382C;
  classDef pro fill:#FDF6EA,stroke:#C57D17,color:#7a4d09;
  classDef sys fill:#ffffff,stroke:#1C8F73,color:#1B2A28;
  classDef new fill:#EFE9FB,stroke:#7C5CBF,color:#3f2a73;
      

stateDiagram-v2
  [*] --> awaiting_confirmation: pro on site (price already locked)
  awaiting_confirmation --> cancelled: scope mismatch · trip fee by fault
  awaiting_confirmation --> captured: scope confirmed → tenant charged, pro settled
  captured --> refund_window: work begins (24h window)
  refund_window --> final: +24h, no dispute → settled, window closes
  refund_window --> disputed: tenant flags an issue in-window
  disputed --> final: admin resolves for pro
  disputed --> refunded: admin resolves for tenant → refund
  final --> [*]
  refunded --> [*]
  cancelled --> [*]
      

flowchart LR
  REL["Payment final"]:::sys --> R1["Tenant reviews pro"]:::cust
  REL --> R2["Pro reviews tenant"]:::pro
  R1 --> Q{"Both positive?"}:::sys
  R2 --> Q
  Q -->|"no"| END(["Done — one-off"]):::sys
  Q -->|"yes"| OFFER["Offer a recurring cadence"]:::new
  OFFER -->|"both agree"| PLAN["Standing plan
(card on file, auto-scheduled)"]:::new
  OFFER -->|"either declines"| END
  classDef sys fill:#ffffff,stroke:#1C8F73,color:#1B2A28;
  classDef cust fill:#EAF6F2,stroke:#0F7458,color:#08382C;
  classDef pro fill:#FDF6EA,stroke:#C57D17,color:#7a4d09;
  classDef new fill:#EFE9FB,stroke:#7C5CBF,color:#3f2a73;